FAQ

Where can I get your products?

Klay Rituals products are available exclusively on our official website, www.klayrituals.com. We have chosen to sell our natural beauty products directly to our customers to ensure the highest quality and customer satisfaction. Our online store allows us to provide detailed product information, personalized recommendations, and a seamless shopping experience.
Can I use these products on sensitive skin?

At Klay Rituals, we understand the importance of using gentle and nourishing products, especially for those with sensitive skin. Our products are formulated with natural, non-toxic ingredients that are suitable for sensitive skin types. We carefully select ingredients that are soothing and gentle, avoiding harsh chemicals and irritants that may cause discomfort or adverse reactions. However, we always recommend doing a patch test before using a new product to ensure it works well with your individual skin needs.
Are Klay Rituals' beauty products safe to use while pregnant or nursing?

Our products have not been specifically tested on pregnant women and lactating mothers. We recommend consulting with your dermatologist or healthcare provider before using any of our products during pregnancy or while nursing. It's important to consider individual sensitivities and potential risks to both you and your baby.
Do you test products on animals?

No, at Klay Rituals, we are committed to ethical and cruelty-free practices. None of our products are tested on animals. We believe in creating natural and high-quality skincare and beauty products that are safe for both our customers and the environment.
Do you allow returns

At Klay Rituals, we strive to provide you with the best possible shopping experience. However, due to the nature of our products, we cannot accept exchanges or returns of opened or used items once sold or delivered. This policy is in place to ensure the quality and integrity of our natural beauty products. If you encounter any damage or quality issues with your product, please reach out to our customer service team within 7 days of receiving your order. We will be happy to assist you in resolving any issues and ensuring your satisfaction with our products. Thank you for understanding our commitment to providing the best natural beauty products and customer service.
Do you allow refunds at Klay Rituals?

No refunds shall be made once goods are sold. However, if you are eligible for an exchange, our Customer Care team will guide you through the process. Please contact our Customer Care team for further assistance. Thank you for your understanding.
When will my order from Klay Rituals ship?

All domestic orders from Klay Rituals, once processed, are shipped within 7 working days. We strive to get your natural beauty products to you as quickly as possible, while ensuring that each item is packed with care and consideration for the environment. If you have any specific questions about the shipping process or need expedited shipping, please feel free to reach out to our customer service team for assistance.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
When can i get a refund

in 10 days