Shipping Policy
At Klay Rituals, we strive to ensure that your orders are delivered promptly and securely. Please review our shipping policy for detailed information on our shipping procedures and terms.
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Order Processing
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Processing Time: Most orders are typically shipped out within 7 business days from the date of order. Please note that processing times may vary due to the remoteness of the delivery region, unexpected situations, holidays, and other factors.
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Shipping Partner
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Courier Service: We have partnered with DTDC to ensure reliable and timely delivery of your orders.
Tracking Information: Shipping tracking will be available upon request. Please send an email with your order number to customerservice@klayrituals.com to receive your tracking details.
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Delivery
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Contact During Delivery: Our delivery partners may contact you if they face any trouble locating your address or if there is an unforeseen delay.
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Receiving Your Order: Please ensure someone is available at the delivery address to receive your order.
Shipping Fee: Shipping fees may vary according to the delivery location. Any applicable shipping charges will be displayed at checkout.
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Packaging
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Secure Packaging: We take great care to ensure that your orders are carefully packed to prevent any damage during transit. If you receive a damaged package, please refer to our Returns and Refunds Policy for further instructions.
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Delays and Issues
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Unexpected Delays: While we strive to meet our delivery timelines, there may be unexpected delays due to factors beyond our control. In such cases, we appreciate your patience and understanding.
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Address Issues: To ensure smooth delivery, please provide accurate and complete shipping information. Our delivery partners will contact you if they encounter any issues with the address provided.
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Damaged or Lost Shipments
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Damage During Transit: If your order arrives damaged, please contact our Customer Care team within 24 hours of receipt with supporting images and details.
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Lost Shipments: If your order is lost in transit, please contact our Customer Care team so we can initiate an investigation with DTDC.
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International Shipping
International Orders: Currently, we ship only within India. We do not offer international shipping at this time.
Assistance: If you have any questions or need assistance with your order, please contact our Customer Care team at customerservice@klayrituals.com . We are here to help you with any shipping-related inquiries.
Return & Refund Policy
At Klay Rituals, we strive to provide you with the best possible shopping experience. However, due to the nature of our products, we cannot accept exchanges or returns of opened or used items once sold or delivered.
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Damage or Quality Issues
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If you encounter any damage or quality issues with your product, we are here to help.
Please adhere to the following guidelines:
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Tampered or Damaged Products: If you receive a tampered or damaged product, inform our Customer Care within 24 hours of receipt.
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Please provide supporting images and videos to help us address your concern promptly.
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Product Quality Complaints: For any product quality complaints, contact our Customer Care within 7 days of your order delivery.ā
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Post-Delivery Responsibility: Klay Rituals is not responsible for any damage caused after delivery. Damages due to neglect, improper usage, or incorrect application are not covered under our Exchange/Returns Policy.
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Exchange Policy
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Exchanges will be accepted under the following conditions:
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The products must be returned in a saleable condition, in their original packaging, and undamaged.
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Returns and exchange requests will be subject to inspection and approval by Klay Rituals.ā
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Refund Policy
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No refunds shall be made once goods are sold.
If you are eligible for an exchange, our Customer Care team will guide you through the process.
Contact Us
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For assistance with any issues, please reach out to our Customer Care team:
Tel: +917022539155
Email: customerservice@klayrituals.com
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Our Customer Care Team is here to help you with any concerns and make sure you have a satisfactory experience with our brand.